Because of this lack of familiarity, individuals may find themselves unsure and hesitant, lacking the experience and knowledge needed to navigate these high-pressure moments effectively. When faced with the critical decision of whether to step in and offer help, the uncertainty and stress can make it difficult for them to take action.
Remember the man in white who was holding a coffee? In this scene, he is passing by the individual in need once again. This marks the second time he has witnessed the man in distress, and despite having seen the situation before, he continues to walk past without offering any help.