The agent nodded, her face showing sympathy. “Yes, I understand you reserved a seat weeks ago. Unfortunately, we have more passengers than available seats for this bus. I’m really sorry for the inconvenience, but we’ll need to reassign you to a different bus.”
Jose clenched his jaw, trying to suppress his growing rage. It was unbelievable. After days of hectic meetings and high-pressure negotiations, he was looking forward to a relaxing bus ride home.