“This is unacceptable,” he said tersely. “I expect much better service than this.” With an exhausted sigh, he turned and trudged toward the economy boarding line. So much for a relaxing end to his work trip, he thought miserably.
Now he faced eight stressful hours jammed into a cramped seat, all hopes of comfort and rest dashed. He pictured the economy cabin packed with passengers. The noise, the crying babies, and the constant bumping of elbows were all too real.