After what felt like an eternity, the gate agent finally called his zone to board. Gripping his new ticket tightly, Jason shuffled down the jet bridge and stepped onto the plane. To his frustration, the economy cabin was even more cramped than he had imagined.
Passengers wedged themselves shoulder to shoulder into narrow seats while flight attendants offered helpless shrugs. Jason made his way down the crowded aisle, scanning the rows overhead for his seat assignment. As he reached his row, he was met with an unwelcome surprise.