“So, because the flight is oversold, I’m the one who suffers?” he asked, his voice tense with frustration. “Am I expected to spend the next eight hours squeezed into a cramped seat, with barely any space for my legs?” he questioned, his patience wearing thin.
Aware of the turning heads and curious glances from nearby passengers, he took a deep breath, striving to keep his composure. The gate agent replied sympathetically, “I know this is frustrating, Mr. Williams. We can offer a full refund for the fare difference and a voucher.”