Her sympathetic expression faltered as she delivered the bad news. “Sir, the flight is overbooked, and we can’t offer you the business seat you reserved,” she said. Kevin’s excitement vanished, replaced by frustration. “What do you mean? I booked weeks ago,” he replied, struggling to stay calm.
The agent, apologetic but firm, explained, “We have more passengers than business seats. I’m really sorry for the inconvenience.” Kevin’s face tightened, his frustration bubbling beneath the surface as he listened to her explanation. His vision of a comfortable flight home had just been shattered.