Kevin’s frustration grew as he stared at the agent. “So, I’m stuck in a cramped seat for five hours?” he snapped, the words slipping out before he could rein them in. The crowded terminal added to his growing tension.
The agent, sensing the mounting pressure and glances from nearby passengers, tried to soothe the situation. “We can provide you with a voucher for your next trip,” she offered. Kevin’s disbelief was evident in his widened eyes, unable to hide his irritation.